Privacy Policy

Okgn Laser Lounge – Oliver, BC

At Okgn Laser Lounge, your privacy and the protection of your personal information are important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information We Collect

We collect personal information in order to provide safe, effective, and customized medical aesthetics services. The types of personal information we may collect include:

Basic contact information (name, phone number, email address, mailing address)
Medical and skin health history relevant to your treatment
Emergency contact information
Appointment details and service history
Photographs (before/after) with your consent
Payment information (if applicable)

We only collect personal information necessary for the services we offer and with your knowledge and consent.

2. How We Use Your Information

Your personal information is used for the following purposes:

To book, confirm, and manage appointmentsTo assess your suitability for treatments and ensure safety
To provide personalized treatment recommendations and follow-up care
To maintain accurate client records
To respond to inquiries or communicate about services
With your consent, to use anonymized photos for promotional or educational purposes
To process payments or issue receipts

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Consent

By providing us with personal information, you consent to its collection and use as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and with reasonable notice.

4. Storage and Security

We take appropriate security measures to protect your information from unauthorized access, use, disclosure, or destruction. Client records may be stored in secure digital systems or locked physical files. Only authorized staff have access to this information.

5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law and regulatory bodies. When information is no longer needed, it will be securely destroyed.

6. Accessing or Updating Your Information

You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Please contact us directly if you would like to:

View your client records
Update your contact or medical information
Withdraw consent or request deletion (subject to legal limitations)

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze web traffic. This data is used in aggregate form and does not identify individual users unless they submit their information via a form or booking request.

8. Third-Party Services

We may use secure third-party services (e.g., email providers, payment processors, scheduling tools) to operate parts of our business. These providers are required to comply with privacy laws and only use your information as needed to perform their services.

9. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date clearly stated.

10. Contact Us

If you have questions about this policy, or if you would like to exercise your rights under Canadian privacy law, please contact:

Okgn Laser Lounge

Located on the upper level of 6220 Main Street, Oliver, BC

Phone: 250-498-1524

Email: okgnlaserlounge.com